EXPECTATIONS

Card 1 of 4 • Setting the Foundation
If you haven't said it out loud, don't assume they know it.

WHAT IT IS The foundation of every working relationship. Three lanes: what you need FROM someone, what they can expect FROM you, and what you build TOGETHER.
🔍 LEADER LENS
  • Set expectations in all 3 lanes
  • Cover both performance AND behavior
  • Co-create the WE lane — don't just hand it down
✅ GREEN FLAGS
  • Expectations are named, not assumed
  • Both people know what 'done' looks like
SELF-CHECK: "Have I named this expectation out loud or am I assuming they already know it?"
Good Human Great Leader Workshop by Jody Fletcher

ACCOUNTABILITY

Card 2 of 4 • Owning the Outcome
It's about growth, not just consequences.

WHAT IT IS Holding yourself and others to the agreed-upon standards. True accountability is an act of care.
🔍 LEADER LENS
  • Address the gap between expectation and reality immediately
  • Hold yourself to the same (or higher) standard
  • Focus on the behavior/outcome, not the character
🚩 RED FLAGS
  • Different rules apply to different people
  • Ignoring poor behavior because they are a high-performer
SELF-CHECK: "Am I avoiding a tough conversation because I want to be liked, or having it because I want them to grow?"
Good Human Great Leader Workshop by Jody Fletcher

ADVOCACY

Card 3 of 4 • Championing Your People
Speaking up for them in rooms they aren't in.

WHAT IT IS Actively fighting for your team's success, well-being, and resources. Proof you view your people as humans first.
🔍 LEADER LENS
  • Remove roadblocks that slow your team down
  • Secure the resources they need to win
  • Provide "air cover" when they take calculated risks
🚩 RED FLAGS
  • Taking credit for your team's work
  • Throwing the team under the bus to save yourself
SELF-CHECK: "How have I actively cleared a path or provided air cover for my team this week?"
Good Human Great Leader Workshop by Jody Fletcher

TRUST

Card 4 of 4 • The Balance
The soil where expectations, accountability, and advocacy grow.

WHAT IT IS Trust is the ultimate currency of leadership. Every kept expectation deposits into the trust account. Every broken one withdraws.
✅ GREEN FLAGS
  • People do what they say they'll do
  • Broken trust gets addressed and repaired
  • Team gives each other the benefit of the doubt
HOW IT CONNECTS → Expectations: Deposits into the account.
→ Accountability: Builds trust when consistent.
→ Advocacy: People advocate when they trust the relationship.
SELF-CHECK: "Have I made my trust philosophy explicit or is my team guessing where they stand with me?"
E.A.A.T. only works when all four are in the conversation.
Good Human Great Leader Workshop by Jody Fletcher

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